Refund Policy
Last updated: 27 September 2026
Purchases use Stripe Managed Payments
Current Praecheck Personal web purchases use Stripe Managed Payments. For these transactions, Stripe (through Link) acts as merchant of record. Refunds and transaction support are subject to applicable consumer law and the Managed Payments / Sold through Link terms that apply to the purchase.
Requesting a refund
If your receipt identifies the purchase as Sold through Link, you can request transaction support or a refund through Link support. You can also contact Praecheck support for delivery, activation or product issues.
Request help or a refund for a Sold through Link purchase
Digital supply and consumer rights
Checkout asks you to request immediate supply of the digital software/licence and to acknowledge the effect this may have on any statutory cancellation right for digital content once supply begins, where applicable. Nothing in this policy limits mandatory consumer rights or remedies that continue to apply.
Product support
If you experience a delivery, activation or product issue, contact Praecheck support so we can help resolve it.